Effective Date: 15/6/2025

Lollies Sports Mate Systems Pty Ltd (ABN: 26 628 891 207) we", "us", "our", or TennisMate) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in connection with our web-based application and services (collectively, the TennisMate Services).

1)      Collection of Personal Information
We collect personal information directly from you when you:

a)      Register an account or subscribe to TennisMate Services

b)      Input data into the system, including details of players, schedules, or payment recipients

c)      Contact us for support or provide feedback

d)      Use our website or app, including through cookies or other tracking technologies

e)      The types of personal information we may collect include:

f)        Full name, email address, phone number

g)       Business details (if applicable)

h)      Stripe or payment processing identifiers

i)         IP address, device information, browser type, and usage data

2)      Use of Personal Information
We use your personal information to:

a)      Provide and maintain the TennisMate Services

b)      Enable scheduling, bookings, communications, and payment facilitation

c)      Manage your account and authenticate access

d)      Respond to support requests and improve our services

e)      Comply with legal obligations and cooperate with regulators or law enforcement

3)      Disclosure of Personal Information
We may disclose your personal information:

a)      To third-party service providers (e.g., Stripe for payment processing, AWS for hosting)

b)      To law enforcement or regulatory authorities where required by law

c)      As part of a business transfer, merger, or acquisition, where necessary

All disclosures are made strictly in accordance with applicable laws and only where required for the operation of TennisMate.

4)      Data Storage and Security
We store your data on secure servers hosted in Australia or other jurisdictions with adequate data protection. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse, including:

a)      Password-protected accounts

b)      Encrypted connections (SSL/TLS)

c)      Regular security audits

You are responsible for maintaining the confidentiality of your login credentials.

5)      Access and Correction
You may request access to, or correction of, your personal information by contacting us at support@tennismate.com.au. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

6)      Data Retention
We retain personal information for as long as necessary to provide the Services and for any legal or regulatory purpose. If your account is closed, your data may be deleted after [insert period, e.g., 30 days], unless we are required by law to retain it longer.

7)      Third Party Services and Links
TennisMate may integrate with third-party platforms such as Stripe. Your use of these services is subject to their privacy policies. We are not responsible for the privacy practices of third-party websites or services linked to or from TennisMate.

8)      Cookies and Tracking
We use cookies and similar technologies to improve user experience and collect usage data. You can disable cookies in your browser settings, though this may impact functionality.

9)      Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, and continued use of the TennisMate Services constitutes acceptance of any changes.

10)  Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lollies Sports Mate Systems Pty Ltd

Email: support@tennismate.com.au
Website: www.tennismate.com.au